Two smart self-service options
With Hanover Mobile, we bring payment and account management options to phones and tablets. Customers can use the app to pay bills, contact roadside assistance, and contact their agent. Hanover Mobile is free, and downloading is easy, by simply searching “Citizens Insurance or Hanover Insurance” in the Apple App Store or Google Play.
With My Hanover Policy, customers can experience this same level of convenience on the web, plus the ability to update their account, report a claim and track its progress. Customers can visit to log in or sign up for My Hanover Policy.
Hanover Mobile
Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you’ll have access to:

Easily manage your account

• Use your fingerprint to automatically log into your account with Touch ID
• Update your profile and contact info


• View the amount due for each of your policies
• Easily pay your bill

Roadside/accident support

• Quickly call roadside assistance and view the services provided
• View step-by-step instructions in the event of an accident

Contact information

• Get in touch with your insurance agent by phone or email
• Contact our claim service team or customer service representatives 24/7

Policy information

• View your policy number, policy period, deductible, and more
• See your full policy
• View your auto ID card instantly
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